Teo Chew Hoon
Chew Hoon is Managing Director of Airside Concessions at Changi Airport Group where she leads the management and growth of Changi Airport’s travel retail. She is responsible for shaping the strategy behind the growth of Changi Airport’s retail, food & beverage and services businesses within the transit areas, the development of annual anchor campaigns such as Win With Changi and World of Wines and Spirits, and the airport’s e-commerce portal, iShopChangi.
With more than 25 years of experience in the retail and operations as well as transport industries, Chew Hoon has paved the way for many innovations in Changi Airport, including its latest foray into the e-payment ecosystem Changi Pay, and iShopChangi’s transformation into a marketplace for travellers and non-travellers. She believes that the spirit of continual innovation underpins Changi’s retail strategy and is the driving force for many of her team’s new ideas and developments. Under her stewardship, Changi Airport has clinched several awards for the business, including Most Supportive Approach to Retail – DFNI Asia Pacific Awards 2021, Airport of The Year – DFNI-Frontier 2020 Asia Pacific Awards, and Best Digital and Social Media Offer – Travel Retail Awards 2019.
Committed to the omni-channel digital transformation of Changi Airport’s consumer experience, Chew Hoon radiates passion and creative energy, and firmly believes in attracting and grooming the next generation of innovative leaders.